Claims Director
Specialty Lines Commercial Insurance Company
Hybrid – Tampa/Sarasota, FL Area
Salary- $175-200k, Bonus
Relocation Available
COMPANY
Specialty commercial insurance company providing global property and casualty coverage.
POSITION SUMMARY
Reporting to the Chief Claims Officer, the Claims Director is a front-line Manager responsible for assisting in the delivery of team objectives by developing, managing, and motivating engaged, high-performance claims professionals and paralegal. This person combines excellent technical claims handling, people management, and leadership skills. The Claims Director provides managerial support, guidance, and mentorship to his/her team. This person also:
RESPONSIBILITIES
• Drives employee engagement, adjuster/claims attorney/paralegal development, and team performance and growth.
• Drives Key Performance Indicators and adherence to the Company’s Best Practices through managerial diary and file audits.
• Utilizes data to manage claims team.
• Reviews coverage correspondence drafted by team.
• Drives litigation management behaviors.
• Identifies and provides solutions for key issues and trends to senior claims management.
• Allocates new incoming claims, reopened claims, and claims that may need to transfer due to severity.
• Assists Chief Risk Officer in preparing and presenting reserve analyses and claims trends.
• Takes an active role in the Claims/Underwriting/Actuarial feedback loop.
• Plays an active role in recruitment and on-boarding.
• Coordinates with Finance to ensure efficient management of cash flow needs for claim payments.
• Regularly reports to and updates reinsurers on claim developments.
• Supervises reinsurers’ audits.
• Participates in refinement of claims operations, including development of methods that will assist in analytics.
• Oversees First Notice of Loss processes.
• Brings ideas to improve efficiencies and develop methods to improve analytics.
• Participates in yearly review of panel counsel performance and works with support staff to establish any billing or compliance issues that need to be addressed during annual reviews.
• Adjusts expense and indemnity reserves when necessary.
• Collaborates to update guidelines periodically.
• Assists with quarterly reports to Claims Committee / Board.
• Participates in presentations to, and one-on-one meetings with, Membership.
• Prepares monthly, quarterly, and annual reports for claims activity.
QUALIFICATIONS
• 10+ years of claims handling experience.
• JD from an ABA accredited law school.
• 5+ years of Claims Management experience.
• Leadership and people management skills.
• Expert knowledge of Claims handling practices.
• Excellent analytical, critical thinking, verbal, and written communication skills.
• Strong rapport-building and relationship effectiveness skills.
Additional Factors Considered:
• Subject matter expertise.
• Demonstrated efforts to advance product innovation, improve Claims processes and/or develop a greater understanding of other aspects of the business by training, interactions with external/internal shareholders or other relevant projects.
• Technical leader with ability to respond to challenges that may arise when asked by direct reports or others inside and outside of the organization.
COMPENSATION / EMPLOYEE BENEFITS
The Company offers competitive compensation and benefits, including medical, dental, vision, 401(k), flexible spending, short-term and long-term disability insurance, life insurance, long-term care, paid parental leave, vacation and other paid time off.
CONTACT
George Lonas, President
The Regent Group
716.404.3337
glonas@theregentgroup.com